FAQs

General Questions

Are you licensed and insured?
What warranties are included with my purchase and installation?
How long does installation take?
Do you handle permits and inspections?
How do you protect my property during the installation process?
What brands and materials do you work with?
Is the cleanup and removal of old material included?
What is included in my estimate?
Can I schedule installation to coordinate with other contractors?
Do you provide after-installation support or repairs?

Windows

(For Homeowners)

What window materials are best for my climate and home style?
How energy-efficient are your windows, and do they help save on utility bills?
What types of windows do you offer?
How long does window installation typically take?
What kind of warranty is included?
Can your windows help reduce outside noise?
What is the maintenance required?
Are your windows eligible for rebates or incentives?
How should I prepare my home for window installation?
What is the process for getting an estimate and scheduling installation?

(For Contractors)

Can you provide custom window sizes and specs?
What brands and product lines do you carry?
Do you offer bulk or contractor pricing?
What are typical lead times for ordering and delivery?
Are your installers certified and insured?
Do your products meet local code requirements?
Can you provide documentation for permitting and inspections?
Are your windows HERO or program compliant?
Can you coordinate with other trades?
What support is available for post-install warranty or service?

Doors

(For Homeowners)

What are the advantages of wood, fiberglass, and steel doors?
What styles and finishes do you offer?
How secure are your doors?
How do I pick the right style?
How long does installation take?
What warranties are available?
Can I upgrade hardware later?
Is the disposal of the old door included in the price?
How do I prepare for installation?
How do I get an estimate or schedule an installation?

(For Contractors)

What door brands and models are available, including fire-rated and custom options?
Can you provide detailed bids for projects?
What’s the process for bulk orders/deliveries?
Are special-order/custom doors available?
Do doors comply with code (fire ratings/energy/storm) requirements?
Typical lead times for specialty/commercial doors?
Is direct-to-site delivery available?
Who handles warranty claims/service?
Installation support for large-scale projects?
Are installers licensed and insured for commercial work?

Moulding

(For Homeowners)

What moulding styles do you offer?
What materials are available (wood, MDF, PVC, etc.)?
Is professional installation needed?
Can you help with design and matching?
What are the cost differences between materials?
How is moulding maintained?
Does moulding improve energy efficiency?
Typical installation time?
Do your mouldings come with a warranty?
How do I schedule an estimate?

(For Contractors)

Can you supply custom profiles or match patterns?
Inventory availability for standard/specialty profiles?
Jobsite delivery for large orders?
CAD/detailed drawings available?
What are the lead times for custom/large orders?
Assistance with matching profiles for renovations?
Local code compliance?
Process for returns/order changes?
Project pricing or contractor discounts?
Coordination with other shipments?

Hardware

(For Homeowners)

How do I choose finishes/styles to match my décor?
What hardware brands are the most durable?
Can I upgrade hardware later?
What warranty is included?
Are all hardware options compatible?
How do I care for and maintain hardware?
Can I see hardware samples before I make a purchase?
Are smart locks or keyless entry options available?
How do I order replacement parts or accessories?
Is installation assistance available?

(For Contractors)

Do you offer volume/contractor pricing?
Are brands compatible with commercial systems?
How does hardware order scheduling/delivery work?
Can you supply certified (ADA/fire/security) hardware?
What are the lead times for custom/specialty orders?
Finish samples/cut sheets available?
Installation/on-site hardware support?
Warranty service for large projects?
Can hardware be bundled with other orders?
Resources or support for specialty hardware?

Windows

(For Homeowners)

What window materials are best for my climate and home style?
How energy-efficient are your windows, and do they help save on utility bills?
What types of windows do you offer?
How long does window installation typically take?
What kind of warranty is included?
Can your windows help reduce outside noise?
What is the maintenance required?
Are your windows eligible for rebates or incentives?
How should I prepare my home for window installation?
What is the process for getting an estimate and scheduling installation?

(For General Contractors)

Can you provide custom window sizes and specs?
What brands and product lines do you carry?
Do you offer bulk or contractor pricing?
What are typical lead times for ordering and delivery?
Are your installers certified and insured?
Do your products meet local code requirements?
Can you provide documentation for permitting and inspections?
Are your windows HERO or program compliant?
Can you coordinate with other trades?
What support is available for post-install warranty or service?

Doors

(For Homeowners)

What are the advantages of wood, fiberglass, and steel doors?
What styles and finishes do you offer?
How secure are your doors?
How do I pick the right style?
How long does installation take?
What warranties are available?
Can I upgrade hardware later?
Is the disposal of the old door included in the price?
How do I prepare for installation?
How do I get an estimate or schedule an installation?

(For General Contractors)

What door brands and models are available, including fire-rated and custom options?
Can you provide detailed bids for projects?
What’s the process for bulk orders/deliveries?
Are special-order/custom doors available?
Do doors comply with code (fire ratings/energy/storm) requirements?
Typical lead times for specialty/commercial doors?
Is direct-to-site delivery available?
Who handles warranty claims/service?
Installation support for large-scale projects?
Are installers licensed and insured for commercial work?

Moulding

(For Homeowners)

What moulding styles do you offer?
What materials are available (wood, MDF, PVC, etc.)?
Is professional installation needed?
Can you help with design and matching?
What are the cost differences between materials?
How is moulding maintained?
Does moulding improve energy efficiency?
Typical installation time?
Do your mouldings come with a warranty?
How do I schedule an estimate?

(For General Contractors)

Can you supply custom profiles or match patterns?
Inventory availability for standard/specialty profiles?
Jobsite delivery for large orders?
CAD/detailed drawings available?
What are the lead times for custom/large orders?
Assistance with matching profiles for renovations?
Local code compliance?
Process for returns/order changes?
Project pricing or contractor discounts?
Coordination with other shipments?

Hardware

(For Homeowners)

How do I choose finishes/styles to match my décor?
What hardware brands are the most durable?
Can I upgrade hardware later?
What warranty is included?
Are all hardware options compatible?
How do I care for and maintain hardware?
Can I see hardware samples before I make a purchase?
Are smart locks or keyless entry options available?
How do I order replacement parts or accessories?
Is installation assistance available?

(For General Contractors)

Do you offer volume/contractor pricing?
Are brands compatible with commercial systems?
How does hardware order scheduling/delivery work?
Can you supply certified (ADA/fire/security) hardware?
What are the lead times for custom/specialty orders?
Finish samples/cut sheets available?
Installation/on-site hardware support?
Warranty service for large projects?
Can hardware be bundled with other orders?
Resources or support for specialty hardware?

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Questions? We Can Help!